To Study Application of Management
Information System in Quality Management System of Textile Industry
Dr. Vinod N. Sayankar
Director, Sankalp Business
School, Vadgaon (Bk) Behind
Sinhgad Campus Ambegaon (Bk)
Pune - 411041
*Corresponding Author: vn_sayankar@yahoo.com
ABSTRACT:
In today’s global era
of business and information systems, Management Information Systems as well as
Quality Management System have strategic goals in business management. A
management information system gives the business managers the information that
they need to make decisions. Management
information systems provide a variety of information products to managers. The role
of MIS is to support business manager in strategic analysis, strategy
formulation and strategy implementation to achieve short term and long term
business goals. The role of Quality Management System is achieving not only
quality of product but also improves quality of people and work culture. This
will benefit in increase of sales, customer satisfaction and goodwill in the
market. Proper implementation of
Management Information System provides the immense benefits to Quality
Management System in the organization for getting right quality at right time
and delights the customers.
KEY WORDS: Strategic goal, quality of people, work culture, customer satisfaction.
INTRODUCTION:
A Management
Information System provides information that organizations require managing
themselves efficiently and effectively. The information is a product of an
analysis of data. This concept is similar as in production process like raw
material and finished product. The intension is to get the information and not
a bulk of data. However the data can be analyzed in a number of ways, producing
different combinations of the information as a product. A Management
Information System can be evolved for a specific objective if it is evolved after
systematic planning and design.
The MIS is a product
of a multidisciplinary approach to the business management. It is a product
which needs to be kept under a constant review and modification to meet the
corporate needs of the information. Management
information systems are distinct from other information systems because of the fact that they are used
to analyze and facilitate strategic and operational activities.
A management
information system gives the business managers the information that they need
to make decisions. In earlier days business computers were used for operations
such as keeping inventory, billing, sales and payroll data. Now a day’s these computer applications became more complex, hardware storage capacities increases and
technologies up gradation for connecting application. Over time the term
expanded to include decision support systems, resource management and human resource management,
enterprise resource planning, supply chain management, customer relationship
management, project management and database retrieval applications.
MIS Definition:
MIS has been
understood, described in various ways and has more than one definition. It is
also popularly known as the Information System, the information and Decision
System, the computer based Information System.
1 The MIS is defined as a
system which provides information support for decision making in the
organization.
2 The MIS is defined as an
integrated system of man and machine for providing the information to support
the operations, the management and the decision making function in the
organization.
3 The MIS is defined as a
system Computer Based Information System.
Though there are a
number of definitions, all of them converge on one single point, i.e. the MIS
is a system to support the decision making function in the organization.
However in today’s global era, the MIS is computerized business processing
system generating information for the functional areas in the organization to
meet the information needs for decision making.
Planning, organizing,
staffing, coordinating, directing and controlling are the various steps in a
management process. A definition of control is the process through which
managers assure that actual activities conform to the planned activities
leading to the achievement of the stated organization common goals. The
management is a systematic effort to set the performance standards in line with
the performance objectives. These objectives are to compare the actual
performance with those predetermined standards. The systematic effort is
undertaken through the management control system.
There are some
benefits that can be accomplished for different types of management information
systems. These are as follows.
1 Management Information
Systems can help the organization to gain a competitive advantage. Competitive advantage is the organization’s
ability to do work better, faster and
cheaper when compared with competitor organization in the market.
2 Organizations are able to
highlight their strengths and weaknesses due to the presence of revenue
reports, employees' performance record etc. The identification of these aspects
can help the organization improve their business processes and operations.
3 Giving an overall picture of
the organization and acting as a communication and planning tool.
4 The availability of the
customer data and feedback can help the organization to in line with their
business processes according to the needs of the customers. The effective
planed management of customer data can help the organization to perform direct
marketing and promotion activities.
Quality
Management System:
A quality management
system is a collection of business processes focused on achieving
organization’s quality objectives i.e. what customer expects. It depends on how the organizational
structure, policies, procedures, processes and resources needed to implement
Quality Management. In earlier systems outcomes of an industrial product
production line were emphasized using simple statistics and random sampling.
Quality
Management:
The term quality
management has a specific meaning within many business sectors. This specific
definition which does not aim only to assure good quality but also to ensure
that an organization or product is consistent. It can be considered to have
four main components.
1 Quality Planning
2 Quality Control
3 Quality Assurance
4 Quality Improvements
Quality management is
focused not only on product or service quality but also the means to get it.
Quality management therefore uses quality assurance and control of processes as
well as products to achieve more consistent quality.
Quality System:
Following parameters
are taking into consideration while designing and maintaining Quality System.
|
Sr. No. |
Parameter |
|
1 |
Need to arrange
personnel training |
|
2 |
To initiate for controlling the product design |
|
3 |
To do controlling the
documentation |
|
4 |
To make controlling the purchasing |
|
5 |
To do traceability at all stages of production and
follow the system of product identification. |
|
6 |
To define and control production process |
|
7 |
To define and controlling inspection, measuring and
test equipment |
|
8 |
To validate the
processes |
|
9 |
To make acceptance of product |
|
10 |
To control nonconforming product |
|
11 |
To do corrective and preventive action when errors
occur |
|
12 |
To do labeling and controls packaging |
|
13 |
To make the system for handling, storage, distribution
and installation |
|
14 |
To keep the relevant records |
|
15 |
To make the arrangement for servicing |
|
16 |
To use the statistical techniques |
Information System:
Organization needed
accurate information and that should be passed as transparent as possible to
concern employees to work for making better decisions.
The management has to
rely on employee’s sales and on field reports or by automating its existing
business processes with latest technology.
Textile
Industry in India:
The Indian Textile
Industry contributes among the leading textile industries in the world. Its
role in the country’s economic growth is significant. India’s textile industry
contributes about 14 per cent to industrial production, 4 per cent to the
country’s gross domestic product (GDP),
17 per cent to its export earnings and is a source of direct employment
for over 35 million people which makes it the second largest provider of
employment after agriculture. India has the advantage of plenty resources of raw
materials. It is one of the largest producers of cotton yarn in the world and
there are good resources of fibres such as polyester,
silk, viscose etc.
Application of MIS:
Organizations
often install computers and business software in each department and section.
This allows business and financial information to be transferred electronically
to an end user. These can include owners, managers and employees of the
organization. Employees in the organization have to input information in the
management information system. Management information systems are usually
customizable to each organization. This allows business owners and business
managers to create specific reports that will automatically run once the system
collects all required information. Information management is an important
business function in today's business environment. Owners and managers must
have the most up to date business information to make decisions and maintain
their organization's competitive advantage. The collecting of information
related to organization processes can also allow them to correct adverse
situations quickly and can minimizes financial losses.
In textile industry
various processes exists depending on the type manufacturing. The textile
industry is primarily concerned with the production of yarn and fabric.
Quality Management
System deals with two types of information system
1
Test Result Information System:
The
study has been taken for the composite textile industry. The system involves
the testing, inspection and analysis for raw materials to finish product. Data
for the all these categories were stored in the system.
a.
Raw material test information system:
Testing
of raw material received was sent to the quality control laboratory for
testing. The test data were stored in
system.
Based on result raw
materials were accepted or rejected. If accepted, raw materials were taken into
processing, rejected raw materials were sent back to the supplier.
b.
In Process Material Test Information System:
Testing
of in process materials were sent to the quality control laboratory for
testing. The test data were stored in
system based on result in process
materials were accepted or rejected. If accepted, materials were taken into
processing; rejected materials were taken into re-processing by looking into
severity of problem.
2. Analysis System:
An analysis is the
heart of any system; the same is the case for Quality Management System.
Information getting from data analysis will help the organization to solve the
problems, minimizing defect, minimizing rejection and reducing value loss.
Hence increasing the profitability of the organization.
List of Analysis:
1 Supplier wise rejection
analysis
2 Material wise test result
analysis
3 Lot wise test result
analysis
4 Shift wise/material test
result analysis
5 Process wise test result
analysis
6 Material wise inspection
analysis
7 Defect wise inspection
analysis
8 Process wise defect analysis
9 Person wise defect analysis
10 Shift wise / person wise
inspection analysis
11 Value loss/gain analysis
The organization are
benefited the analytical report for discussion in internal meetings and board
meeting.
DISCUSSION:
In today’s global era
information plays an important, which needed for business transactions. The implementation of effective and accurate
management information system will help not only quality control section but
also the entire organization. This will lead to customer satisfaction of
internal and external customers. Increase the morale of the employees of the
organization. Accurate and on time information will help the quality control managers
for timely decisions. This reduces the defect generation, rejection, waste,
lead time of production cycle and increases the efficiency of production
process. A proper implementation of Management Information System in Quality
Management System increases not only profitability of the organization but also
increases market share, goodwill in the market.
REFERENCE:
·
Management
Information System By Waman S Jawadekar
Tata McGraw Hill Education Private Limited
·
Management
Information System By Ken Laudon , Jane Laudon, Rajanish Dass Dorling Kindersley ( India ) Private Limited
·
http://en.wikipedia.org/wiki/Management_information_system
·
http://www.ibef.org/industry/textiles.aspx